FREQUENTLY ASKED QUESTIONS
Q&A
WHAT IS THE CERTIFIED RESTORER BODY OF KNOWLEDGE?
The Certified Restorer Body of Knowledge (CR BoK) was developed based on cognitive learning principles and has undergone extensive revisions and peer reviews. This pioneering document, available for free from RIA, aims to update the restoration industry by organizing essential knowledge areas aligned with core competencies. As the restoration profession has rapidly evolved, the need for qualified Certified Restorers with comprehensive education in restoration practices, business, and technical skills has become crucial. Uniformity in knowledge and corresponding educational programs is essential for producing well-educated Certified Restorers.
WHAT IS AN RIA CERTIFIED RESTORER?
The Certified Restorer (CR) designation, offered by the Restoration Industry Association (RIA), signifies a restoration professional's expertise through rigorous educational and experiential requirements. Key aspects include extensive training across various restoration topics, a minimum experience level, adherence to industry standards, and a commitment to ongoing education. CRs demonstrate problem-solving skills and are recognised for their credibility in the industry, making the CR designation a mark of excellence for clients seeking skilled restoration experts.
WHY ARE STANDARDS IMPORTANT?
Restoration standards, such as the AS - IICRC S500 Standard for Professional Water Damage Restoration and AS - IICRC S520 Professional Standard for Mould Remediation, are essential as they provide a scientifically grounded and consistent framework for restoring properties safely, effectively, and responsibly. They help protect human health by ensuring contaminants, including mould, sewage and Category 3 floodwater are remediated properly. Standards also help prevent hidden damage by requiring the use of calibrated moisture meters, thermal imaging, and other appropriate technologies to identify trapped moisture in wall cavities before mould can develop, often within 24 to 48 hours.
By replacing guesswork with proven procedures and measurable drying goals, including appropriate vapour pressure differentials, these standards promote consistent outcomes across every project. Adherence to recognised benchmarks also supports transparent insurance claims, accurate documentation, fair repair costs, and reduced unnecessary removal of materials. To learn more about the necessity of these protocols, you can visit the [Restoration Industry Association (RIA) resources on restoration industry standards](https://www.restorationindustry.org.au/resources/restoration-industry-standards/).
The founders of Elements, Christine and Owen Boak, have been instrumental in the development and advancement of these standards. Through their longstanding commitment to education, advocacy, and the adoption of best practice, they have played a key role in driving the industry toward a safer, healthier, and more professional future.
CAN I CALL TO DISCUSS MY SITUATION?
We're happy for you to call or email to discuss your individual restoration needs to ensure that you receive the most personalised and effective advice for your situation.
Feel free to contact our helpful team, and we'll guide you through the process. In some cases, we may request photos and additional information to better understand your specific needs, enabling us to tailor a customised solution that addresses your concerns accurately. Our goal is to make the consultation process as seamless as possible, providing you with the support and expertise you need for a successful outcome.
Phone 1300 652-237